Internal Reporting Channel

Considering the need to provide the entire academic community with a safe place to report situations that violate the legal, ethical and moral principles that govern the institution, the Internal Complaints Channel (CDI) was created.

Any acts that harm people's rights, violate the law or denigrate the institution, whether they have already taken place, are taking place or are expected to take place, should be reported.

The CDI is committed to fair and effective handling of the situation, ensuring that action is taken in accordance with the circumstances and guaranteeing the necessary confidentiality and protection of the rights of those involved, namely the prohibition of retaliatory acts.

Who can report it?

Anyone who is aware of an act that violates the law or the ethical and moral principles that govern the institution.

For members of the academic community, employees, teachers and students, there is a guarantee of protection for the whistleblower, namely as defined in Law no. 93/2021 of 20 December (GDPR).

How to report?

Complaints are made in writing:

• Own form
• E-mail to denuncia@ulusofona.pt
• By post, by letter addressed to:
  Internal Whistleblowing Channel
  Av. do Campo Grande 376
  1740-024 LISBON.

All means used comply with the GDPR and the necessary confidentiality of information, in accordance with the CDI
Rules of Procedure.

What information should be provided?

• Identification of the complainant and contact details [name, number (student, teacher, employee), position, e mail address and telephone number] - can be anonymous;
• A description of the situation being reported, in particular;
• A description, as detailed as possible, of the situation;
• The time at which it occurred, whether it is ongoing or is expected to occur;
• Identification of the offender or offenders;
• Indication of whether information has already been given to those responsible or other people, and if so, to whom and when, as well as the response given;
• Other information relevant to the process of analysing and following up the reported situation, including, if available, documentary evidence or other elements that support the complaint.

How is the complaint dealt with?

Once the complaint has been received, the necessary procedures are set in motion to investigate the situation,
guaranteeing confidentiality. The procedures are defined in the CDI Regulations.

The whistleblower, whenever identified, is kept informed of the procedures taken and, within a maximum of 7 working days, receives the decision resulting from the preliminary analysis carried out and any subsequent actions.