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ISMAT 22544

Intervention Methods and Organizational Development

Human Resources Management
  • ApresentaçãoPresentation
    The course Methods of Organizational Intervention and Development examines the analysis, diagnosis and transformation of organizational systems across individual, group and structural levels. Its scope encompasses planned change, organizational innovation, team development and continuous improvement. The area of practice includes participatory diagnostic methods, group facilitation, creative problem¿solving, large¿group intervention formats and the design of matrix structures. The intervention domains involve identifying critical organizational issues, designing actionable solutions, managing resistance and implementing and evaluating change processes. The course is integral to the study cycle by equipping students with advanced competencies to act as effective change agents, applying scientific knowledge and evidence¿based methodologies in real organizational settings.
  • ProgramaProgramme
    S1. From the diagnostic process to the organizational intervention S2 Levels of organizational intervention S3. Methods and techniques of organizational intervention S4. Stages of an organizational intervention process S5. Personal Competencies of a Consultant and Ethical Behavior S6. Intervention Report S7. Process Evaluation and completion.
  • ObjectivosObjectives
    LO1. Identify the role of consulting and organizational development LO2. Plan an organizational intervention process according to its phases and possible intervention methods and techniques LO3. Establish a proximity professional relationship with the customer LO4. Carry out an organisational diagnosis with a view to intervention LO5. Train intervention staff and the relevant teams LO6. Carry out the organisational intervention, defining the change projects LO7. Implement the change projects LO8. Critically evaluate the intervention made - strengths and weaknesses LO9. Report intervention data and future collaboration perspectives LO10. Act ethically throughout the process of organizational intervention
  • BibliografiaBibliography
    FERREIRA, António I.; MARTINEZ, Luis F. Manual de diagnóstico e mudança organizacional. - Lisboa : RH Editora, 2008. - 284 p. ; 24 cm. ISBN 978 972 8871 35 2. HASLEBO, Gitte; HASLEBO, Morten L. Practicing relational ethics in organizations. - Chagrin Falls, Ohio : Taos Institute Publications, 2012. - 176 p. ; 23 cm. ISBN 978 0985464304. HODGES, Julie. Consultancy, organizational development and change: a practical guide to delivering value. - London : Kogan Page, 2017. 344 p. ; 24 cm. ISBN 978 0749475907. SOUSA, Fernando; MONTEIRO, Isabel. Acelerar a inovação organizacional: preparar agentes de mudança. - Lisboa : Sílabo, 2021. 210 p. ; 24 cm. ISBN 978 989 561 XXX X (ISBN não disponível publicamente; mantido como placeholder). SOUSA, Fernando; MONTEIRO, Isabel. "Effectiveness in group facilitation training in the hospitality industry: a case study". - Journal of Tourism and Hospitality Management.  Jan.Feb. 2021, Vol. 9, No. 1, p. 26-45.  DOI 10.17265/2328 2169/2021.01.003.  
  • MetodologiaMethodology
    The course integrates innovative teaching methodologies that combine expository instruction, active learning and PBL. Expository methods introduce core concepts, models and stages of organizational intervention, providing a solid theoretical foundation. Active methods promote experiential learning through guided discussions, case analysis, diagnostic simulations and facilitation exercises, developing professional skills in communication, negotiation and client relationship management. The Problem Based Learning (PBL) approach structures real or simulated organizational challenges in which students identify problems, plan interventions, implement solutions and evaluate outcomes, integrating theory with practice. Together, these methodologies foster autonomy, critical thinking and the ability to act as effective change agents in organizational contexts.
  • LínguaLanguage
    Português
  • TipoType
    Semestral
  • ECTS
    5
  • NaturezaNature
    Mandatory
  • EstágioInternship
    Não