ISMAT 22537

Quality Management

• ApresentaçãoPresentation

  This course aims to identify the challenges inherent to the creation of a Quality Management System
• ProgramaProgramme

  S1: Understanding Quality Concepts 1.1. Differing Perspectives on Quality 1.2. Quality Theory 1.3. Global Supply Chain Quality and International Quality Standards S2: Designing and Assuring Quality 2.1. Strategic Quality Planning 2.2. The Voice of the Customer 2.3. The Voice of the Market 2.4. Quality and Innovation in Product and Process Design 2.5. Designing Quality Services 2.6. Managing Supplier Quality in the Supply Chain 2.7. Appendix: Acceptance Sampling S3: Implementing a Quality Culture 3.1. The Tools of Quality 3.2. Statistically Based Quality Improvement for Variables 3.3. Statistically Based Quality Improvement for Attributes 3.4. Six Sigma Management and Lean Tools S4: Forever Improving the Quality System 4.1. Managing Quality Improvement Teams and Projects (implication of intermediate leadership). 4.2. Implementing and Validating the Quality System (quantification process based on the EFQM model and metrics)
• ObjectivosObjectives

  LG1: Understand the historical evolution and the fundamental concepts inherent to quality management in the business context. LG2: Understand the quality normative framework and its importance. LG3: Understand how to create and manage the total quality management system, from an integrated perspective, following the Deming cycle. LG4: Identify the organizational changes necessary for the development and sustainability of the quality system and for its improvement. LG5: Understand the importance of the “excellence” model in the creation of quality systems and in improving the organization's performance.
• BibliografiaBibliography

  Lopes, A. (2021). Manual Pedagógico da cadeira. Edição da responsabilidade do ISMAT. Lopes, A. (2016). Cultura de Qualidade e Eficácia Durável: o Primado da Gestão de Pessoas. Gestão e Desenvolvimento, 24, p.3-45. Lopes, A. e Capricho, L. (2007). Manual da Qualidade. Lisboa: Recursos Humanos Editora. António, N., & Teixeira, A., (2019). Gestão da Qualidade: De Deming ao Modelo da Excelência da EFGH (3ºEd.). Lisboa: Sílabo. Baes, B., & Cooper, C., (2005). Qualidade Total de Recursos Humanos. Lisboa: Presença. Cruz, C. V., (1992). Qualidade uma Filosofia de Gestão. Lisboa: Texto Editora. Fey, R., & Gogue, S., (2005). Princípios da Gestão da Qualidade. Lisboa: Gulbenkian. Foster, S. T. (2016). Managing quality: Integrating the supply chain- Global edition. Harlow: Pearson Education. Pires, A. R., (2016). Qualidade - Sistemas de Gestão da Qualidade. (2ºEd.). Lisboa: Edições Sílabo.  
• MetodologiaMethodology

  The subject is taught according to a plan of rewriting the subjects in which the student writes a text of his/her own, and this learning method is called the "guide text method".
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  5
• NaturezaNature

  Mandatory
• EstágioInternship

  Não